This page explains how to ask for your GroupEd Parent & Carer app account and data to be deleted. The app is provided by GroupEd Limited.
How your account works
Your GroupEd Parent & Carer account is created and managed by your child's school, so there is no sign-up or delete button in the app itself.
How to ask for deletion
- Contact your child's school and ask for your parent account to be removed. The school can do this directly.
- Or email GroupEd at enquiries@grouped.org.uk, or call 029 2280 5390. Tell us your name, the email address you use to sign in, and your child's school. We will check it is you and deal with your request together with the school.
We will reply within one month.
What is deleted
- Your sign-in account, so you can no longer sign in to the app.
- The notification tokens that let us send notifications to your phone.
- Card details saved for future payments.
What is kept, and why
- Payment records: we keep records of payments for as long as the law requires.
- What you sent to the school: messages, absence reports, photos, voice notes, files and other things you sent to the school are part of your child's school records. The school decides how long to keep them.
- Your details in the school's records: your contact details as a parent or carer belong to the school's own records and are managed by the school.
If we or the school must keep any other information for a legal reason, we will tell you when you make your request.
On your phone
Signing out of the app removes the information it has saved on your phone. You can also uninstall the app.
Questions
Read our privacy policy at https://grouped.org.uk/privacy-policy or contact us at enquiries@grouped.org.uk.