One The MIS — registers, records & census OnSite Sign-in, evacuation & lockdown Classroom Behaviour, rewards & parent comms Parent & Carer app Free for every parent, in every school
Primary schools The whole school on one screen Secondary schools Built for scale and safeguarding LAs & MATs Oversight across every school
Parent & Carer app Messages, payments, homework & attendance — free for every parent and carer. Explore the app Parent help centre Simple how-tos, FAQs & support
Download on theApp Store Get it onGoogle Play

Parent & Carer app · help centre

How can we help?

Search everything below, or pick a category. If you’re still stuck, there’s a real person at the bottom of this page.

Browse by category

Getting set up — 6 guides

  1. Get the app on your phone

    Open the App Store (iPhone) or Google Play (Android), search for GroupEd Parent, and tap Get or Install.

    GroupEd Parent app icon Look for this icon — the GroupEd Parent app. Tapping it opens the app once it’s installed.
    Download on theApp Store Get it onGoogle Play

  2. Open your invite from school

    Your school sends you an email invite. Find it in your inbox and tap the button inside. Can’t see it? Ask the school office to send it again.

  3. Choose a password

    Pick a password you’ll remember. That’s how you’ll sign in from now on. You only do this bit once.

  4. Pop in your security code

    The first time you sign in, we’ll send you a short code to check it’s really you. Type it in, then tick Remember this device so you won’t be asked again on your own phone. You can switch it back on any time in Settings.

  5. Say ‘yes’ to notifications

    When the app asks to send you notifications, tap Allow. This is how the school reaches you — so you never miss a thing.

  6. Choose your language

    Tap Settings and pick from 20 languages, including Cymraeg. Every message then arrives in the language you choose.